Free Shipping On Orders Over $150 Within Canada!

FAQs

Ordering

Anyone that is 19 years of age or older may use our site.

We accept government-issued identification, such as driver’s license, passport etc

Its very safe! The packages are covered by the CanadaPost Corporation Act which states that law enforcement may not seize or interfere with the delivery of your mail, unless it’s considered a threat to national security. With our experience shipping thousands of orders, there has never been a single incident of our customers getting into trouble with the law for buying mushroom products online

Please allow some time for us to receive payment and prepare your order. You will receive a tracking number to the email provided once your order is shipped. Usually within one business day.

Frequently our emails go to spam. Please check there and please add us to your safe sender list so you are sure to receive messages regarding your package. If you don’t know how to do that please do a websearch for “how to whitelist emails on (your service provider…gmail, yahoo etc.).

We can help you make certain changes to your order up until the point that it is shipped.

We know there are a lot of choices and it can be a little daunting.
To help we have a product recommendation quiz that you can take to match your goals to our products.

Payment

We currently accept payment by e-Transfer and cryptocurrency.

Shroom Garden is now accepting a cash payment option for our US customers. Our US customers are required to pay for a tracking code on the envelope when mailing the cash. About shipping when paying cash.

Shipping

When you pay by cash, there is a longer waiting period. Your package will be shipped once we have received your payment.

No, we only ship within Canada and the US.

Canada
We charge $28 per order to ship Canada-wide. All orders over $150 will receive free shipping. Orders eligible for free shipping are flat-rate packages for shipping. Tracking codes will be provided with all orders.

USA
We charge $30 to ship orders to the US.

We generally send orders made by 2pm(PST) out same day and all other orders next business day.

We ship via Canada Post Xpresspost. Typically this means 1 day for Western Canada and major cities. 1-3 days for other locations.

**Please keep in mind there could be delays at busy times or due to circumstances out of our control ie: Covid.

All products are carefully packaged in smell-proof containers. We post in unmarked boxes or envelopes with no indication of contents.

No, we can not make any specific requests to Canada Post. Your items will arrive just like any mail. Please ensure that the mail person has access to your mailbox.

As per our shipping policy if you do not provide the full and correct address we will not be able to assist you with a lost or returned package.If you live in a building you must provide your unit number.

As Canada Post doesn’t guarantee delivery times, we can’t be certain your items will arrive within the typical estimated arrival times. Please be patient as sometimes there are delays. If you believe your package is missing please contact us so we can investigate the issue.

Sorry everything goes through the mail.But if your local that means you’ll see it real soon.

Sorry everything goes through the mail.But if your local that means you’ll see it real soon.

Points

Points rewards you with points for each purchase equivalent to 2% back.

Earning Points: Each dollar spent gets you 2 points.

Redeeming Points: Every 100 points redeemed discounts $1 off your order total.

You must have an account and be signed in to collect points.

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